FedEx found a leadership philosophy in The 7 Habits of Highly Effective People that aligned with their own. By approaching leadership training with an inside-out approach, their leaders focus first on leading themselves and then effectively leading others.
Fed Ex Case Study
Case Study
FedEx
Executive Overview
The FedEx Information Technology Division (ITD) employs approximately 5,500 people and supports all computer-based functions of the company. By partnering with FranklinCovey, employees within the ITD were better enabled to meet customer needs and improve results.
“The 7 Habits principles help us listen, synergize, and arrive at creative solutions to answer the needs of customers and internal clients.” – Sharon Sirrell, Senior Development Support Analyst
FedEx University, the in-house educational “university” for FedEx management offers open-enrollment 7 Habits courses every month.
“The reason we chose to offer 7 Habits training is because the leadership philosophy of FedEx and The 7 Habits material are so aligned. The foundational principle we both share is that leadership is an inside-out approach: that you are only able to lead people if you are first able to lead yourself.” – Thonda Barnes, Leadership Institute Advisor
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